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Jira Service Management (JSM)
Overview
Connect Jira Service Management with K2 GRC to integrate IT service management activities with governance, risk, compliance, and operational workflows. Jira Service Management helps organizations manage service requests, incidents, approvals, operations alerts, service desks, and IT assets. The integration enables K2 GRC to create and manage service requests, monitor operational alerts, access service desk queues and approvals, and work with asset and configuration management data. Organizations can use these capabilities to connect compliance findings and remediation tasks with IT service workflows, incorporate asset information into risk and control processes, and initiate K2 GRC workflows when new service requests or operational alerts are detected.
Top Capabilities
- Connect compliance and remediation activities with service requests
- Create and manage Jira Service Management requests
- Monitor new service requests automatically
- Monitor new operational alerts
- Manage request approvals, comments, attachments, and status transitions
- Access service desk queues and request types
- Retrieve SLA information for service requests
- Create and manage operational alerts
- Access and manage Assets/CMDB records
- Connect IT service and asset information with risk and compliance workflows
Supported Automated Tests
- List and retrieve service desks
- Create, retrieve, and list service requests
- Add and retrieve request comments
- Upload and attach files to service requests
- Retrieve pending approvals
- Approve or decline service requests
- Retrieve SLA information
- Retrieve available request transitions
- Transition requests to new statuses
- List request types and service desk queues
- Retrieve issues within service desk queues
- Create and manage customer organizations
- Add or remove users from organizations
- Manage organizations associated with service desks
- Create and manage service desk customers
- Create, retrieve, acknowledge, close, snooze, and delete operational alerts
- Retrieve operational schedules and current on-call personnel
- Create, retrieve, update, and delete Assets/CMDB objects
- Search Assets/CMDB objects
- Retrieve asset schemas and object types
- Detect new service requests on a configured schedule
- Detect new operational alerts on a configured schedule
- Trigger downstream workflows when supported events are detected
- Send custom authenticated API requests
Supported Resources
- List and retrieve service desks
- Create, retrieve, and list service requests
- Add and retrieve request comments
- Upload and attach files to service requests
- Retrieve pending approvals
- Approve or decline service requests
- Retrieve SLA information
- Retrieve available request transitions
- Transition requests to new statuses
- List request types and service desk queues
- Retrieve issues within service desk queues
- Create and manage customer organizations
- Add or remove users from organizations
- Manage organizations associated with service desks
- Create and manage service desk customers
- Create, retrieve, acknowledge, close, snooze, and delete operational alerts
- Retrieve operational schedules and current on-call personnel
- Create, retrieve, update, and delete Assets/CMDB objects
- Search Assets/CMDB objects
- Retrieve asset schemas and object types
- Detect new service requests on a configured schedule
- Detect new operational alerts on a configured schedule
- Trigger downstream workflows when supported events are detected
- Send custom authenticated API requests
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