K2 GRC

Jira Service Management (JSM)

Overview

Connect Jira Service Management with K2 GRC to integrate IT service management activities with governance, risk, compliance, and operational workflows. Jira Service Management helps organizations manage service requests, incidents, approvals, operations alerts, service desks, and IT assets. The integration enables K2 GRC to create and manage service requests, monitor operational alerts, access service desk queues and approvals, and work with asset and configuration management data. Organizations can use these capabilities to connect compliance findings and remediation tasks with IT service workflows, incorporate asset information into risk and control processes, and initiate K2 GRC workflows when new service requests or operational alerts are detected.

Top Capabilities

Connect compliance and remediation activities with service requests
Create and manage Jira Service Management requests
Monitor new service requests automatically
Monitor new operational alerts
Manage request approvals, comments, attachments, and status transitions
Access service desk queues and request types
Retrieve SLA information for service requests
Create and manage operational alerts
Access and manage Assets/CMDB records
Connect IT service and asset information with risk and compliance workflows

Supported Automated Tests

List and retrieve service desks
Create, retrieve, and list service requests
Add and retrieve request comments
Upload and attach files to service requests
Retrieve pending approvals
Approve or decline service requests
Retrieve SLA information
Retrieve available request transitions
Transition requests to new statuses
List request types and service desk queues
Retrieve issues within service desk queues
Create and manage customer organizations
Add or remove users from organizations
Manage organizations associated with service desks
Create and manage service desk customers
Create, retrieve, acknowledge, close, snooze, and delete operational alerts
Retrieve operational schedules and current on-call personnel
Create, retrieve, update, and delete Assets/CMDB objects
Search Assets/CMDB objects
Retrieve asset schemas and object types
Detect new service requests on a configured schedule
Detect new operational alerts on a configured schedule
Trigger downstream workflows when supported events are detected
Send custom authenticated API requests

Supported Resources

List and retrieve service desks
Create, retrieve, and list service requests
Add and retrieve request comments
Upload and attach files to service requests
Retrieve pending approvals
Approve or decline service requests
Retrieve SLA information
Retrieve available request transitions
Transition requests to new statuses
List request types and service desk queues
Retrieve issues within service desk queues
Create and manage customer organizations
Add or remove users from organizations
Manage organizations associated with service desks
Create and manage service desk customers
Create, retrieve, acknowledge, close, snooze, and delete operational alerts
Retrieve operational schedules and current on-call personnel
Create, retrieve, update, and delete Assets/CMDB objects
Search Assets/CMDB objects
Retrieve asset schemas and object types
Detect new service requests on a configured schedule
Detect new operational alerts on a configured schedule
Trigger downstream workflows when supported events are detected
Send custom authenticated API requests

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